Handbook Production Specialist I

Assists internal and external clients with creation, proofing, and editing of new and updated employee handbooks.
? Utilizes Handbook Generation System, Microsoft Word, and Adobe software to complete requests from internal and external clients regarding legal updates, new handbooks, reorders, or voluntary updates and changes.
? Moves older handbooks into HGS to ensure handbook quality and accurate legal updating.
? Proofreads handbook approval copy to correct errors in accuracy, spelling, punctuation, grammar, and syntax.
? Formats layouts to conform to publication?s style.
? Confers with internal and external clients to coordinate artwork and to clarify changes made to approval copy.
Coordinates preparation, printing, and delivery of handbook with print room and warehouse to ensure that a quality product is delivered to the client.
Maintains accurate account, contact, and handbook data in Microsoft Access database to ensure quality customer service.
Verifies billing and delivery information for all handbook orders in HRIS system to ensure accurate billing and delivery to clients.
Communicates accurate handbook information and account history to clients to ensure quality service is provided.
Completes compensation surveys and coordinates with supervisor to answer client questions regarding data.
H.S. Diploma - Required
3 years of experience in Customer service.
Demonstrates customer service skills.

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