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Sr Helpdesk Tech

Responsibilities:

Sr. Technician Help DeskMAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS s founding mission of Helping Government Serve the People since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. The Help Desk Sr. Technician is responsible for responding to telephone calls, email and personnel requests for technical support. Job Duties/Responsibilities: Identify, research and resolves technical problems Mentor and train other technicians on more complex and/or critical procedures and items Document, track and monitor problems to ensure timely resolution Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems Correct application issues, solve network and security problems and identify common PC software and hardware problems Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software Perform other duties as assigned by managementEducation/Requirements: Bachelor s degree from an accredited college or university, preferably in Computer Information Systems, Computer Science, or another related field. Equivalent work experience may be considered in lieu of degree. Minimum 8 years of related work experience required Excellent organizational, written, and verbal communication skills Computer literate and familiar with help desk procedures Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software Ability to install and deploy Windows based computers Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint Knowledge of Internet Explorer software usage and configurationPhysical Requirements: Ability to lift up to 60 pounds required Frequent use of computer, telephone, and office equipment (copier, fax, scanner)

The Ideal Candidate will Possess the Following Additional Education and Experience

  • High School Diploma with 4+ years of experience, or Associate's degree with 2+ years of experience.
  • May have additional training or education in area of specialization.
  • Works on assignments that are moderately difficult, requiring judgement in resolving issues.
  • Understands implications of work and makes recommendations for solutions.
  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Able to research and resolve most non-routine issues independently.
  • Communicates on complex or sensitive issues or drafts such responses for supervisor or team lead.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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