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Sales Rep II

TITLE: INSIDE SALES REPRESENTATIVE B2B ZED CONNECT #cnxjobs
LOCATION: ROCHESTER, NY
Job Summary
Concentrix is looking for Inside Sales Representatives in support of their ZED Telematics program in its Rochester, NY office.
The Inside Sales Representative is expected to make outbound sales calls and handle incoming sales/support calls. This representative will be accountable for delivering a high-quality customer experience while meeting aggressive sales goals.
Job Responsibilities:
Meets and/or exceeds assigned sales productivity goals and/or quotas on a regular basis
Place outbound calls into targeted prospect accounts
Identify prospect needs and present appropriate solutions.
Successful at building consultative relationships, understanding business needs and promptly converting opportunities into sales.
Manage customer expectations and escalation of issues
Log customer calls accurately, efficiently and using proper notations and dispositions
Remain knowledgeable of client's product line, service offerings and requirements
Exhibit knowledge and understanding of policies/procedures and the ability to determine course of actions based on given guidelines
Digital onboarding concierge ? Setting up new customers via client portal and mobile app
Troubleshoot customer issues using quick thinking and provided resources
Maintain awareness of and compliance with all Concentrix personnel policies
Desired skills:
Successful B2B inside sales experience preferred
One of more years of sales experience required; retail sales experience acceptable
Confident, energetic phone presence, excellent call handling, objection handling & closing skills
Excellent written and verbal communication skills
Excellent organizational skills with the ability to multi-task
Familiar with Microsoft Office and Internet Explorer
Aggressive, energetic self-starter who enjoys working in a quota-driven environment
Steady, even pace to promote accuracy and quality of work
Helpful, supportive communication with management and peers
Leadership focused on consistent, accurate, quality work output
Bilingual Spanish a plus
Telematics and or trucking industry experience a plus
Ability to quickly and effectively problem solve situations
What we Offer:
A rapidly growing company with significant career growth opportunities
A culture committed to teamwork and continuous improvement
An attractive compensation package including medical, dental; PTO, paid holidays
A Contrarian business model with an exciting employee culture
Hours of Operation: Monday to Friday, from 8:00 am ? 8:00 pm EST
Our Company:
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 24 countries with a staff of more than 54,000 who speak 40 languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.



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